FAQ's
Ordering & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.
Do you offer discount codes or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Is my payment information secure?
Yes, all payments are processed through encrypted and secure platforms. We do not store your payment details.
Can I use a discount code or gift card?
Yes, you can enter your discount code or gift card during checkout. If you experience any issues, feel free to reach out.
Can I place an order without creating an account?
Yes, you can check out as a guest. However, creating an account allows for faster checkout and access to your order history.
Shipping
Do you offer free shipping?
Yes, we always offer free shipping – no minimum order value required.
Which countries do you ship to?
We currently ship to the United Kingdom. We’re working on expanding to more countries soon – stay tuned!
How long does shipping take?
UK: 4 to 9 business days, (free shipping).
Which courier do you use?
We use reliable courier services such as DHL and FedEx for our deliveries.
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, we may be able to update the address. Contact us as soon as possible.
When will my order be shipped?
Orders are typically processed within one or two business days. You’ll receive an email once your package is on its way.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your package.
What should I do if my order hasn’t arrived?
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@harperdepot.com and we’ll be happy to assist you.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order.
How do I start a return?
Simply contact our customer service with your order number and the item(s) you’d like to return. We’ll guide you through the steps.
Can I exchange an item for a different size or colour?
Yes, exchanges are possible if the item is in stock. Contact us to check availability and arrange the exchange.
Do I have to pay for return shipping?
Return shipping costs are not covered by us unless the item was faulty or incorrect.
How long does it take to process a return?
Once we receive your return, it usually takes 10 business days to process your refund or exchange.
What if I received a damaged or incorrect item?
Please contact us immediately with photos. We’ll make sure to resolve it quickly.
How will I receive my refund?
Refunds are issued to the original payment method used at checkout.
What if my return is outside the 30-day window?
Returns requested after 30 days are not accepted, but feel free to contact us – we’ll do our best to help.